All screens in a channel go black for some users randomly

[vvedharaju]

Attaching a screen shot below. In the picture you will see that this user is a part of 2 channels at once. The stage channel up top with the screenshare and 2 speakers (the current user has not published any stream to that channel) and the backstage channel down below with the black screens (the user has a stream published in this channel).

Channel w/ Black Screen Issue
Channel: APP5435
UID: 745079
Exact time: Nov 3rd - 17:54 IST 

Channel without Black Screen Issue
Channel: APP5433
UID: 745076
Exact time: Nov 3rd - 17:54 IST 

[yoreland]

For quality or stability issue, better to submit a ticket on console to track:
https://docs.agora.io/en/Agora%20Platform/ticket

[vvedharaju]

Okay will do

[vvedharaju]

@yoreland I have contacted support and they said that this should be addressed in ng-sdk

[plutoless]

@vvedharaju does ng-sdk help you out or you are still stuck here?

[vvedharaju]

this is better after we're using vp8