Quick replies not handled correctly as postbacks

[bradleyjkemp]

When the user clicks on a quick reply button this triggers a bot.on('message', .....) handler whereas this should probably trigger a bot.on('postback', ....) instead?

[eXeDK]

As mentioned here: https://developers.facebook.com/docs/messenger-platform/send-api-reference/quick-replies
and here: https://developers.facebook.com/docs/messenger-platform/webhook-reference/message
quick replies are not postbacks but messages. Which is why they trigger a message and not a postback.

[henricazottes]

Then how do you get the payload parameter ?

[andreizamfir]

@henricazottes Did you solve this?

[henricazottes]

I handled it as a normal message, still don't know what the payload is used for :/

[arsengoian]

In case someone has a similar problem.
The payload is sent back. It's just packed differently.

Message update I get from facebook on quickreply click:

...
(
    [quick_reply] => Array
        (
            [payload] => protection
        )

    [mid] => mid.$cAAGi3mdp25doLEeQS1h-wJHEVK_8
    [seq] => 104412
    [text] => Back
)
...

So, all you should do is check for a quick_reply field in your message object

[JavaidAhmad]

When a Quick Reply is tapped, a text message will be sent to your webhook Message Received Callback. The text of the message will correspond to the title of the Quick Reply. The message object will also contain a field named quick_reply containing the payload data on the Quick Reply.

so quick reply payload will be like message.quick_reply.payload